Home / Return Policy

You can return or exchange within 6 months of the purchase. You just have to share the used/unused tube with the proof of purchase; for example, a copy of the receipt of purchase

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 Business Days.

Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to:

ARP (USA) Pty Ltd 6717 South Yale Ave., Suite 110 Tulsa OK 74136 USA

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Time for delivery will vary depending on your location.

If the return order amount is $75 and above, then you should consider using a trackable shipping service or shipping insurance in case of any lost shipment or damage.

If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@4jointz.com.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@4jointz.com and send your item to:

ARP (USA) Pty Ltd 6717 South Yale Ave., Suite 110 Tulsa OK 74136 USA